Warranty Information
Understanding and maximizing your roofing investment protection.
Your Roof Warranty Explained
At Skyline Construction & Homes, we believe in providing comprehensive warranty coverage that gives you peace of mind about your roofing investment. Our warranties are designed to protect you from unexpected costs and ensure your roof performs optimally throughout its lifespan.
Understanding your warranty coverage is essential to maximizing your roof's protection. This guide breaks down the different types of warranties we offer, what they cover, and how to maintain valid warranty coverage. We've also included information on our enhanced warranty options available through our Protection Plans.
Types of Warranty Coverage
Manufacturer's Warranty
Coverage provided by the roofing material manufacturer, usually covering defects in materials.
Typically Covers:
- Material defects
- Premature aging or failure
- Manufacturing flaws
- Color fading beyond normal weathering
Duration:
Varies by manufacturer and product line, typically 20-50 years for premium shingles
Contractor's Workmanship Warranty
Coverage for installation-related issues provided by Skyline Construction & Homes.
Typically Covers:
- Installation errors
- Improper sealing or flashing
- Leaks resulting from workmanship
- Failure to follow manufacturer specifications
Duration:
5-10 years standard, extended with Protection Plans
Extended Warranty
Additional coverage beyond standard manufacturer and workmanship warranties through our Protection Plans.
Typically Covers:
- Enhanced coverage periods
- Proactive maintenance checks
- Priority service response
- Coverage for normal wear and tear
Duration:
Up to lifetime coverage with Platinum Protection Plan
Enhanced Warranty with Protection Plans
Our Protection Plans include enhanced warranty coverage to provide even greater peace of mind and long-term value for your roofing investment.
Platinum Plan Warranty
- Lifetime workmanship warranty
- 50-year materials warranty
- Fully transferable to new homeowners
- Annual maintenance inspections included
- Priority emergency service
Gold Plan Warranty
- 30-year workmanship warranty
- Limited transferability (one-time)
- Semi-annual inspections for first 5 years
- 48-hour emergency response guarantee
- 50% discount on maintenance services
Silver Plan Warranty
- 15-year workmanship warranty
- Standard manufacturer's warranty support
- Annual inspection for first 2 years
- 72-hour emergency response
- 25% discount on maintenance services
Maintaining Valid Warranty Coverage
Follow these important guidelines to ensure your warranty remains valid and enforceable.
Do's
- Schedule and document regular professional roof inspections (at least annually)
- Keep records of all maintenance and repairs performed
- Address maintenance issues promptly as they arise
- Contact Skyline for repair needs rather than attempting DIY fixes
- Maintain proper attic ventilation and insulation
- Keep gutters and roof drains clean and functional
Don'ts
- Make unauthorized modifications to your roof system
- Allow non-authorized contractors to perform work on your roof
- Install satellite dishes, solar panels, or other equipment without consulting Skyline
- Use pressure washing equipment on your roof
- Ignore maintenance recommendations from professional inspections
- Apply coatings, paints, or sealants not approved by the manufacturer
Warranty Claims Process
If you experience an issue covered by your warranty, follow these steps to file a claim:
Contact Skyline
Call our warranty department at (703) 261-9648 or email warranty@skylinecoho.com to report the issue. Have your warranty documentation ready.
Schedule Inspection
A Skyline representative will schedule a professional inspection to assess the issue and determine if it's covered under your warranty.
Claim Processing
Our warranty team will process your claim and determine appropriate coverage based on your warranty terms and the inspection results.
Repair Scheduling
For approved claims, our service team will schedule the necessary repairs. Protection Plan members receive priority scheduling.
Completion & Documentation
Once repairs are completed, we'll update your warranty records and provide documentation of the service performed.
Frequently Asked Questions
How do I register my warranty?
Your warranty is automatically registered when your project is completed. You'll receive warranty documentation by email within 14 business days of project completion. If you haven't received your warranty information, please contact our customer service department at (703) 261-9648.
Is my warranty transferable to a new homeowner?
Transferability depends on your specific warranty level. Platinum Protection Plans offer full transferability, Gold Plans allow one-time transfers, while Silver and standard warranties may have limited or no transferability. Contact our warranty department for specific transfer procedures for your warranty type.
What voids a roofing warranty?
Several factors can void a warranty, including: unauthorized roof modifications, improper maintenance, damage from severe weather beyond warranty specifications, installation of equipment by non-authorized contractors, and failure to address identified maintenance issues. Always consult with Skyline before making any modifications to your roof.
How do I file a warranty claim?
To file a warranty claim, contact our warranty department at (703) 261-9648 or email warranty@skylinecoho.com. A representative will guide you through the process, which typically involves a roof inspection by our technician to assess the issue. Have your warranty documentation and project information ready when you call.
Do warranties cover storm damage?
Standard manufacturer and workmanship warranties typically do not cover damage from severe weather events like hurricanes, tornadoes, or hail beyond certain sizes. These events are usually covered by your homeowner's insurance. However, our Platinum Protection Plan provides additional coverage for certain storm-related issues. Check your specific warranty details for exact coverage.
Have Questions About Your Warranty?
Our warranty specialists are here to help you understand your coverage options and navigate any questions or concerns you may have.